Payments and shipping

Paying for your goods

Once you have added your chosen items to your shopping cart and are ready to order, press the Order now button and you will be presented with a form to send us your delivery details. Based on these we will calculate the delivery cost and add this to the order.

We will contact you as soon as possible and you will be requested to tell us in which way you wish to pay, and you'll be given the bank details for the credit transfer of the total amount, comprehensive of packaging and shipping costs.
If you are sending a present to a friend or relative, you can type a short message that will be enclosed with the parcel.

Once the payment has been completed, your goods will be packed and sent to the address specified in the order form.

Shipping

All items purchased from Formaggio&Marmellata are shipped by registered mail with delivery in at last 3 working days. Your shipping cost are calculated and added to your order at the payment stage. This enables you to see the total cost of your order before payment. Packaging is free, unless you request a specific luxury packaging.

For shipping costs in Italy please refer to the section Spedire in Italia in the Poste Italiane website, whereas for international shipping refer to the Spedire all'estero section.

If within 7 days of receipt of goods you should decide to return them for any reason, you shall receive the full refund of your purchase (except for shipping costs). This is subject to the goods being in perfect conditions and the return shipping being tracked and insured.
We do however ask you to inform us before taking such action.

IMPORTANT: BEFORE ACCEPTING THE PARCEL PLEASE CHECK ITS INTEGRITY.

IMPORTANTE: Before accepting any parcel please check its integrity.